Christmas Delivery & Extended Return Policy 2023

Christmas Delivery cut-off period

To ensure that your purchase arrives on or before Christmas, orders must be placed on our website before 11:59pm (GMT) 12th December. Although this date includes a few buffer days, there are no guarantees orders will arrive in time, especially as couriers are overloaded with deliveries. For the best chance of delivery place your orders as early as possible.

We will continue to ship orders placed outside of the aforementioned date, however, we cannot guarantee delivery in time for Christmas. We also cannot take responsibility for delays to customs clearance timings (if applicable) in specific regions.

Extended Christmas Return

For purchases made after 17th November 2023, customers will have up until the 5th of January 2024 to request a return. Returns must reach our warehouse on or before Friday, 12th of January 2024.

Please visit our Delivery and Returns page and carefully read the full Terms and Conditions. Return requests can only be processed and approved if return conditions are adhered to.

Customer Service

Our office opening hours during the Christmas period as follows:
- 25th to 26th of December 2023 - Offices are closed.
- 27th to 29th December 2023 - Email Support Only
- 30th December to 1st January 2024 – Offices are closed
- 2nd of January 2024 - Resume normal business hours.

During the above-aforementioned dates, it will take us a little longer than usual to get back to you, however, we will aim to respond to all queries as soon as we can. Your patience and understanding is greatly appreciated.