Contact us

how can we help you?

info@tsovet.com

If you are waiting for our email response, check your spam/junk mail folder.

Business hours: 9am-4pm (PST)  Mon-Fri  /  Closed Holidays and Weekends

Privacy Policy

This privacy policy governs your use of the web site, which is located at www.tsovet.com (the “web site”). By visiting this web site, and/or using the services offered on or through this web site, you agree to the terms of this privacy policy as they may be amended from time to time. As set forth in more detail herein, we may change or modify this privacy policy at any time in our sole discretion. Such changes will be effective immediately upon posting of the change or modification on this site. This privacy policy is incorporated into, and part of, the tsovet, inc. (“tsovet”) terms and conditions of use, which governs your use of this web site in general. This web site is intended for users who are located in the united states of america, and shall be interpreted under the laws of the state of california.

Your privacy is a serious matter to us. We may ask you for personal information and/or collect certain information from your computer each time you visit the web site. “personal information” may include, but is not necessarily limited to your name; home and/or business address; e-mail address; telephone, wireless and/or fax number; short message service or text message address or other wireless device address; instant messaging address; demographic information and/or other information that may identify you as an individual or allow online or offline contact with you as an individual. This privacy policy explains, in general, what personal information and other information is collected on our web site, how the information is used, and with whom we may share such information.

We will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent when legally required. If we become aware that a customer is under the age of 13 and has registered without the legally required prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files.

You have the right to “opt-out” of certain of our uses of your personal information. For example, at the time you are requested to provide personal information on this web site, you may have the opportunity to elect to, or not to: (1) receive correspondence from us, or (2) have your personal information shared with other entities for their marketing purposes. We may share your personal information with other entities affiliated with or related to tsovet for their own marketing purposes without your permission.

If the email address you provide to us is a wireless email address, you agree to receive messages at such address from tsovet (unless and until you have elected not to receive such messages by clicking on an opt-out link within any email you may receive from us. You understand that your wireless carrier’s standard rates apply to these messages. You represent that you are the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges.

You may opt-out of tsovet’ promotional e-mails by clicking on an opt-out link within any e-mail you may receive from us.

Even though you may opt-out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, and communications with us. Also, a request to have us stop sharing your personal information with other entities for marketing purposes will only apply as of the date of your request, and we will not be responsible for any communications that you may receive from entities that received your personal information prior to such request. In these cases, you will need to contact that entity directly.

We collect personal information from users of our web site, for example, through such users’ activities and completion of any online forms on our web site. Such information is collected, for example, when users register or subscribe for features on our web site, enter sweepstakes and contests, complete surveys, submit a comment or question to us using a “contact us” or similar feature on our web site, send us an e-mail, or in any other way submit personal information to us via our web site.

We may use “cookies” to keep, and sometimes track, information about you. Cookies are small data files that are sent to your browser or related software from a web server and stored on your computer’s hard drive. Cookies track where you travel on our web site and what you look at and purchase. They may store the information in your shopping cart, and/or your username and/or password. A cookie may enable us to relate your use of our web site to other information about you, including your personal information. All of these purposes serve to improve and personalize your experience on our web site, to determine which areas and features of our web site are most popular, and to make improvements and updates to enhance the tsovet web site experience.

Most web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. Additionally, if you have a flash player installed on our computer, your flash player can be set to reject or delete flash cookies. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, the web site or certain areas or features of the web site.

We may use “clear gifs” (aka “web beacons” or “pixel tags”) or similar technologies, in the web site and/or in our communications with you to enable us to know whether you have visited a web page or received a message. A clear gif is typically a one-pixel, transparent image (although it can be a visible image as well), located on a web page or in an e-mail or other type of message, which is retrieved from a remote site on the internet enabling the verification of an individual’s viewing or receipt of a web page or message. A clear gif may enable us to relate your viewing or receipt of a web page or message to other information about you, including your personal information.

Our server automatically collects data about your server’s internet address when you visit us. This information, known as an internet protocol address, or ip address, is a number that’s automatically assigned to your computer by your internet service provider whenever you’re on the internet. When you request pages from our web site, our servers may log your ip address and sometimes your domain name. Our server may also record the referring page that linked you to us (e.g., another web site or a search engine); the pages you visit on this web site; the web site you visit after this web site; the ads you see and/or click on; your product interests; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on this web site or a referral site; and other web usage activity and data logged by our web servers. We use this information for internal system administration, to help diagnose problems with our server, and to administer our web site. Such information may also be used to gather broad demographic information, such as country of origin and internet service provider. We may also link this information with your personal information. Any or all of these activities with regard to web site usage information may be performed on our behalf by our services providers, if any.

We will use the personal information you provide to our web site, for example, to respond to your requests and to provide you with our product and service offerings. For example, we will respond to your requests and inquiries and provide you with any services and features which may be offered on or through our web site. We may also use your personal information to help us develop and improve our web site, tailor our web site to your interests, and maintain our internal record keeping. We may match information collected from you through different means or at different times, including both personal information and web site usage information, and use such information along with information obtained from other sources, including third parties. In addition, we may send you notices (for example, in the form of e-mails, mailings, and the like), and otherwise correspond with you, about products, services, companies, promotions, contests and events, sponsored by us and others, that we think might interest you. Tsovet may offer e-mails as a service to our users. You will only receive a promotional e-mail from tsovet if you agree during registration, or during your other activities on or through our web site, or using our newsletter sign up form, to receive these items. Unsubscribe instructions are included in each e-mail. You may opt-out of receiving such notices from us by following the instructions in the right to opt out section above.

We may analyze user behavior as a measure of interest in, and use of, our web site and e-mails, both on an individual basis and in the aggregate. We may use other third party partners to help operate our web site. We may share your information with our affiliates, service providers and other third parties that provide services for or through this web site or for our business (such as web site or database hosting companies, address list hosting companies, e-mail service providers, analytics companies, distribution companies, fulfillment companies, and other similar service providers that use such information on our behalf). We require our service providers to maintain the confidentiality of your personal information.

We may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, our web site and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user. Aggregate information is non-personally identifiable/anonymous information about you, such as age, gender, types of products purchased, pages you access most frequently or search terms you enter. Aggregate information is used in a collective manner, and no single person can be identified by that compiled information. For example, the number of people who visit our web site who are 25 years of age is aggregate information that does not personally identify a specific user.

We may disclose user information to government authorities, and to other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required by law in our good faith belief, including but not limited to in response to court orders and subpoenas and as otherwise required in connection with a judicial or government proceeding or legal process. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the web site, or anyone else that could be harmed by such activities. Tsovet cooperates with law enforcement inquiries and other third parties to enforce laws, intellectual property rights and other rights.

In the event that tsovet, or substantially all of its assets, are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, personal information may be one of the transferred assets.

We may use third-party advertising companies to serve ads when you visit our web site. These companies may use information (generally not including your name, address email address or telephone number) about your visits to this and other web sites in order to provide advertisements about goods and services of interest to you. These companies may employ cookies and clear gifs to measure advertising effectiveness. Any information that these third parties collect via cookies and clear gifs is generally not personally identifiable (unless, for example, you provide personally identifiable information to them through an ad or e-mail message).

You may review the personal information that is stored in your user account on this web site by contacting us at info@tsovet.com. We will send you a copy of the personal information we have on file in your user account (if any). You may provide us new or updated information at any time. We will endeavor to respond to your request to access, update or delete your information as soon as practicable. Before we are able to provide you with any information, correct any inaccuracies or delete any information, however, we may ask you to verify your identity and to provide other details to help us to respond to your request.

Tsovet will take reasonable steps to protect the security and integrity of all personal information provided to this web site. However, no transmission of data over the internet is guaranteed to be completely secure due to the inherent nature of the internet, and we cannot guarantee that information, during transmission through the internet or while stored on our system or otherwise in our care will be absolutely safe from intrusion by others. It may be possible for third parties not under the control of tsovet to intercept or access transmissions or private communications unlawfully. While we strive to protect your personal information, tsovet cannot ensure or warrant the security of any information you transmit to us. Any such transmission is done at your own risk.

We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission.

In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail. You consent to our use of email as a means of such notification.

This web site is hosted and operated in the united states, pursuant to united states law. By providing personal information to this web site, you understand and consent to the collection, maintenance, processing and transfer of such information in and to the united states and other countries and territories.

When you are on our web site you may have the opportunity to visit, or link to, other sites not operated by tsovet including other web sites operated by our affiliates or by unaffiliated third parties. These sites may collect personal information about you. Tsovet does not control sites that are operated by these entities and is not responsible for the information practices of these sites. This privacy policy does not address the information practices of those other web sites.

Tsovet reserves the right to change or update this privacy policy, or any other of our policies or practices, at any time, and will notify users of this web site by posting such changed or updated privacy policy on this page. Any changes or updates will be effective immediately upon posting to this web site. Under certain circumstances (for example, if we would like to use your personal information in a manner different from that stated in our privacy policy at the time of collection), we may also elect to notify you of changes or updates to our privacy policy by additional means, such as by sending you an e-mail.

Effective on december 14, 2009

tsovet is committed to protecting your privacy. This privacy policy describes how tsovet collects and uses the personal information you provide on our website: www.tsovet.com. It also describes the choices available to you regarding tsovet’s use of your personal information and the steps you can take to access this information and to request that we correct or update it.

Collection and use of personal information

we collect the following personal information from you.

* contact information such as name, email address, mailing address, phone number * billing information such as credit card number, expiration date, billing address * preferences information such as product wish lists, order history, marketing preferences * unique identifiers such as user name, id number, account number, password
we collect this information when you * set up an account * purchase products

we use this information to * fulfill your order * send you an order confirmation * respond to customer service requests

information sharing

we will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell, rent, trade, or otherwise share your personal information with third parties without first providing you notice and choice.

We reserve the right to disclose your personal information as required by law (e.g., to comply with a subpoena, warrant, court order, or legal process served on our website) and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, and/or respond to a government request.

In the event tsovet goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, as well as any choices you may have regarding your personal information. Cookies and other tracking technologies

cookies

cookies are very small text files that are stored on your computer when you visit certain web pages. We use cookies on our site to * keep track of login name and password * keep track of what you have in your shopping cart * make it easier for you to navigate our site

we use a service provider to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics about the visitors to our site and to determine the effectiveness of our advertising campaigns.

Log files

as is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (ip) addresses, browser type, internet service provider (isp), referring/exit pages, operating system, date/time stamp, and/or page views.

We use this information, which does not usually identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We may record your ip addresses when you place an order through our site in order to detect and prevent fraud.

Web beacons

a web beacon is an electronic image placed on a web page that can serve many of the same purposes that cookies serve, for example, recording the pages you visit on our site. We or third parties may use web beacons to track the traffic patterns of users from one page to another.

We or our third party service provider may use web beacons in some of our emails to let us know which emails have been opened by recipients or track click-through rates. This allows us to gauge the effectiveness of our communications to customers and our marketing campaigns.

Correcting and updating your personal information

to review and update your personal information to ensure it is accurate, contact us.

Our website offers blogs or community forums to allow you to learn more about us. You should be aware that any personally identifiable information you provide in these areas may be read, collected, and used by others who access them. We are not responsible for any personally identifiable information you choose to submit in blogs, forums, chat areas, instant message services, bulletin boards, or any other publicly accessible service or website.

Security

the security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (ssl).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can contact us.

Notification of privacy statement changes

we may update this policy from time to time as our information practices are modified or changed. If we make any material changes to this policy that affect your personal information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this site prior to the change. We encourage you to periodically review this page for the latest information on our privacy practices.

Tsovet reserves the right to change or update each page of this website without providing updates to our customers. This includes and is not limited to pricing, warranty revisions and updates, photos, and product options. No refunds or returns will be accepted based on any and all updates.