Contact us

how can we help you?

info@tsovet.com

If you are waiting for our email response, check your spam/junk mail folder.

Business hours: 9am-4pm (PST)  Mon-Fri  /  Closed Holidays and Weekends

Support

QUESTIONS & ANSWERS

 

1)   IS MY WATCH BATTERY COVERED UNDER MY WARRANTY?

No – We suggest taking your watch to a local repair shop.  Click to view the “BATTERY REPLACEMENT” section of our Warranty page.

2)     WHAT MOVEMENTS ARE USED?

QUARTZ – Ronda (SWISS) and Miyota (Japanese)
AUTOMATIC – ETA 2824-2A

3)     WHAT REPLACEMENT STRAPS ARE AVAILABLE ?

Click to view our watch strap page.  If a strap is not listed or is out of stock, then the strap is no longer available.

4)     HOW LONG HAVE YOU BEEN IN BUSINESS?

TSOVET was established in 2008 in Newport Beach, CA

5)     DO ALL THE MODELS HAVE LUMINOUS HANDS OR NUMERALS?

This varies by model – Please refer to each model

6)      WHAT IS YOUR WARRANTY?

We offer a 2 year limited warranty on all quartz model watches. 1 year on Automatic/Mechanical Watches. Battery Replacement is not covered under our warranty.  Please refer to www.tsovet.com/support/warranty/

7)     WHAT IS A QUARTZ MOVEMENT?

Electronic movements have few or no moving parts, as they use the piezoelectric effect in a tiny quartz crystal to provide a stable time base for a mostly electronic movement. The crystal forms a quartz oscillator which resonates at a specific and highly stable frequency, and can be used to accurately pace a timekeeping mechanism. For this reason, electronic watches are often called quartz watches. Most quartz movements are primarily electronic but are geared to drive mechanical hands on the face of the watch in order to provide a traditional analog display of the time, which is still preferred by most consumers.

8)    WHAT IS THE CRYSTAL MADE OF ON MY WATCH?

All of our QUARTZ movement watches come with a hardened mineral crystal.  All AUTOMATIC watches come with a Sapphire Crystal and viewing portal.

9)     HOW LONG DO THE BATTERIES LAST?

On average –  2 to 4 years.  This will vary depending upon the climate.

10)     WHERE ARE THE WATCHES PRODUCED?

Our quartz watches are built Swiss Made (SVT – Prefix)  and Japanese Made (JPT – Prefix) movements assembled in the Far East. Our Automatic watches (SMT- Prefix) are built with Swiss Made movements, assembled in Switzerland.

11)   CAN I FIX THE PLATING ON THE BLACK, GOLD, OR GUN METAL WATCHES?

Scratched plating cannot be repaired or buffed out.

12)    HOW DO MY CUSTOMERS GET THEIR WATCHES SERVICED?

Please click to access our warranty and repairs page

13)    HOW LONG WILL IT TAKE TO SERVICE OR REPAIR MY WATCH?

Please allow 21 – 31 days for standard repairs. This can take up to 60 – 90 days based on parts and availability + shipping – Shipping can take between 2 – 10 + days depending upon the region and method of delivery

14)    ARE THE WATCHES WATER-RESISTANT?

Review below

14.1)     MY WATCH IS LABELED “WATER-RESISTANT TO 50 METERS” BUT THE MANUFACTURER’S INSTRUCTIONS SAY I CAN ONLY WEAR IT SWIMMING, NOT SNORKELING OR DIVING. WHY IS THAT?

The different levels of water resistance as expressed in meters are only theoretical. They refer to the depth at which a watch will keep out water if both watch and the water are perfectly motionless.  These conditions, of course, are never met in the real swimmer’s or diver’s world. in real life, the movement of the wearer’s arm through the water increases the pressure on the watch dramatically; so it can’t be worn to the depths indicated by lab testing machines.

14.2)    WHAT ARE THE VARIOUS LEVELS OF WATER-RESISTANCE?

Watches with the lowest level of water resistance are labeled simply “water-resistant.” They can withstand splashes of water but should not be submerged. Above that (or below it, literally speaking), the most common designations are

50 METERS:   SUITABLE FOR SWIMMING
100 METERS: INDICATING IT CAN BE WORN SNORKELING, SURFING +
200 METERS:  SUITABLE FOR RECREATIONAL SCUBA DIVING, SURFING +