Contact us

how can we help you?

info@tsovet.com

Visit return or exchange and warranty links to receive an return authorization number.

If you are waiting for our email response, check your spam/junk mail folder.

Business hours: 9am-4pm (PST) / Mon-Fri

Shipping

How are orders shipped?
TSOVET is now pleased to offer FREE Ground shipping (on orders $200 or more) for all Domestic US and International orders in select countries (listed below).

What are the estimated standard Domestic US shipping rates?
FREE Ground: Transit time is typically 2-5 business days

  • $15.00 3 Day Air: Transit time is 3 business days
  • $25.00 2 Day Air: Transit time is 2 business days
  • $50.00 Next Day Air: Transit time is 1 business day
  • Return shipping is free within the US & Canada
  • A tracking number will be automatically sent to you once your order has shipped.
  • Monday-Friday (excluding Holidays) with delivery confirmation and signature required. Please allow 1 to 3 business days for processing. All Overnight & 2nd Day Air orders must be received by 1:30 PM PST to ship same day. If received after 1:30 PM PST, the order will ship the following business day (Monday Friday, excluding Holidays). We do not ship to PO boxes.

*TSOVET will not accept responsibility of lost packages.

What is your free International shipping policy?
TSOVET will ship to the following countries free of charge: Canada, UK, EU, Australia, Central America, South America, Japan, Hong Kong, Caribbean Islands, Qatar, India, New Zealand, Saudi Arabia, United Emirates, and Mexico.

Countries not listed will be charged standard shipping rates. TSOVET is not responsible for duties and taxes on all orders shipped outside the USA.

What are the costs related to International orders?
International customer returns will be subject to a fixed return fee of $75.00. All International orders may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery and return delivery. Customs delays are common and we cannot control or prevent this type of delay.

WARRANTY SHIPPING EXPENSE

We advise using the TSOVET shipping portal which is available in the warranty and return segment of our website. Our shipping rates are competitive as we work with FedEx for a volume discount. Shipping cost shown on our warranty and returns portal includes “SHIPPING TO AND FROM TSOVET”(USA). Watches sent without shipping paid through our portal will be charged for return shipping. Please refer to costs below for rates we offer in your region.

Please be aware that your watch could be lost if sent by parcel post (domestically or internationally). Sure, it may be less expensive, but it may not be traceable and losses may take place.

SHIPPING RATES
(The rates listed are for shipping each way.)

US $9.00
Canada $28.00
Europe $40.00
Australia $60.00
Asia $40.00

The rates listed are for shipping each way. We will send a pay request for shipping on all warranty & repairs that have not paid through our shipping portal. TSOVET is not responsible for Duties & Taxes (in & out) on international returns to the USA.

*TSOVET will not accept responsibility for returns/exchanges lost or stolen in transit to our Return Center.