Contact us

how can we help you?

info@tsovet.com

If you are waiting for our email response, check your spam/junk mail folder.

Business hours: 9am-4pm (PST)  Mon-Fri  /  Closed Holidays and Weekends

Shipping

How are orders shipped?
TSOVET is now pleased to offer FREE Ground shipping (on orders $200 or more) for all Domestic US and International orders in select countries (listed below).

What are the estimated standard Domestic US shipping rates?
FREE Ground: Transit time is typically 2-5 business days

  • $15.00 3 Day Air: Transit time is 3 business days
  • $25.00 2 Day Air: Transit time is 2 business days
  • $50.00 Next Day Air: Transit time is 1 business day
  • A tracking number will be  sent to you once your order has shipped.
  • Monday-Friday (excluding Holidays) with delivery confirmation and signature required. Please allow 1 to 3 business days for processing. All Overnight & 2nd Day Air orders must be received by 1:30 PM PST to ship same day. If received after 1:30 PM PST, the order will ship the following business day (Monday Friday, excluding Holidays). We do not ship to PO boxes.

*TSOVET will not accept responsibility of lost packages.

What is your free International shipping policy?
TSOVET will ship to the following countries free of charge: Canada, UK, EU, Australia, Central America, South America, Japan, Hong Kong, Caribbean Islands, Qatar, India, New Zealand, Saudi Arabia, United Emirates, and Mexico.

Countries not listed will be charged standard shipping rates. TSOVET is not responsible for duties and taxes on all orders shipped outside the USA.

What are the costs related to International orders?
International customer returns will be subject to a fixed return fee of $75.00.

All International orders may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery and return delivery, TSOVET is not responsible for any of these fees (no exceptions). Customs delays are common and we cannot control or prevent this type of delay.

Please go to our warranty page for all warranty and return related shipping costs. Click here