WARRANTY & REPAIR

LET US HELP YOU REPAIR YOUR WATCH

Please email a photo of the top and back of your watch along with a brief statement explaining your watch’s issue.

Please read our warranty terms before inquiring.

info@tsovet.com

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Warranty

TSOVET offers a 2 year limited warranty from the date of purchase on all quartz models. Mechanical/Automatics watches come with a 1 year limited warranty.

TSOVET guarantees that your timepiece will be free of material and workmanship defects and warrants the dependable functioning of its entire movement.

TSOVET does not cover internal or external damage resulting from excessive wear, abuse or mishandling. Use in saunas, hot tubs, excessive hot water or normal wear and aging from scratches and abrasions to the crystal, case, band, or buckle. Alterations or tampering through the addition or substitution of parts, batteries or accessories will not be covered.

EXAMPLES
Leather watch bands worn in water will eventually fall apart, Your watch and crystal that brush against a hard object will scratch or break. This includes pulling the crown from the movement. Watches purchased from an unauthorized dealer or that have been resold are not warranted. Battery replacement is not covered under our warranty.

WATER DAMAGE
Watches that have water damage due to the crown (explanation of the crown listed below) being pulled out, unscrewed or worn in a spa or sauna will not be covered under our limited warranty.  Water and condensation issues caused from crowns that have not been pushed in or tightened are not covered under our limited warranty. It is common for owners to forget to check their crown before entering or subjecting their watch to water.  Please check our crown regularly.

CROWN (adjusts time)                                                                                 The crown is the item that you pull out to adjust your watch date and time.  The crown is sensitive and can be pulled out if the user pulls too hard.  The Crown is connected to a stem which is securely connected to the movement.  Removal of the crown or stem are not covered under the limited warranty.

STRAPS / BANDS                                                                                         Straps that are damaged by water or perspiration will not be covered under our limited warranty. Leather is not a water resistant material and will breakdown after being subjected to various elements, such as water, perspiration,  lotions, heat, etc.

Watches that fall outside of our limited warranty policy will be charged based on the necessary repair as listed below.

REPAIR COSTS OUTSIDE OF OUR LIMITED WARRANTY

All out-of-warranty repairs will be subject to a repair cost. Pre-payment on all repairs will be required.

Mineral Crystal (JPT or SVT models): $100
Sapphire Crystal (SMT models): $200
Crown Stem Removed: $75
Battery Replacement: $50
Hands: $75
Movement replacement quartz: $100
Movement replacement automatic (3 hand / ETA 2824): $250

BATTERY REPLACEMENT

We offer battery replacement at $50.00 + shipping  to and from TSOVET for customers within the USA.  We highly recommend using your local certified watch technician.  Most independent watch technicians charge between USD $10-$20.  It will take 4-6 weeks for TSOVET to replace your battery.  Most local watch makers and jewelers will install the battery while you wait.

Battery replacement is not offered to customers outside of the USA.  Please visit a proper watch maker or jeweler for any battery replacement or servicing. It is very easy to break the coil and battery post when changing a battery.  If they are compromised the movement will need to be replaced, so we highly advise taking your watch to a highly reputable Jeweler or watch maker to change the battery.

WARRANTY SHIPPING EXPENSE

We advise using the TSOVET shipping portal which is available in the warranty and return segment of our website. Our shipping rates are competitive as we work with FedEx for a volume discount. Shipping cost shown on our warranty and returns portal includes “SHIPPING TO AND FROM TSOVET”(USA). Watches sent without shipping paid through our portal will be charged for return shipping. Please refer to costs below for rates we offer in your region.

Please be aware that your watch could be lost if sent by parcel post (domestically or internationally). It may be less expensive, but it may not be traceable and losses may take place.

WARRANTY SHIPPING RATES

US $15.00
Canada $40.00
Europe $75.00
Australia $75.00
Asia $75.00

The rates listed are for standard shipping each way. We will send a pay request for shipping on all warranty & repairs that have not paid through our shipping portal.

TSOVET is not responsible for Duties, Taxes or VAT (in & out) on international returns to the USA (no exceptions).

HOW LONG WILL IT TAKE TO SERVICE OR REPAIR MY WATCH?

Please allow 4-6 weeks for standard repairs and 3-6 months for special order part repairs. Special order part repairs can take longer based on parts and availability.   Please allow  2 – 10 + days for shupping depending upon the region and method of delivery

*TSOVET is not responsible for any lost or stolen items during transit.

– All ($) Dollar amounts are referenced under U.S. Dollar Currency-

WARRANTY & REPAIR

LET US HELP YOU REPAIR YOUR WATCH

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